SHIPPING & DELIVERY
Our services in numbers

100% commited in professional service and customer experience
NL, BE, DE
Coverage
13k+
Deliveries made
985+
Reviews
4
Years of Journey
96%
Time Accuracy
5
Star review ratings

Check the progress of your order

You can view the preparation and delivery progress of your orders via your 'My Orders' page. You can also edit, cancel or reschedule your order delivery.
New Store Pickup (free)
Enjoy free local pickup with two convenient options:
You can collect your order from Amsterdam Centrum between Wednesday and Friday completely free.

Prefer the weekend?
Choose Zwanenburg pickup on Saturday. Place your order by Friday at 12:00pm to secure your Saturday slot.

Delivery Services (NL)

🟦  Zone A (Amsterdam, Hoofddorp, Haarlem, Zaandam, Purmerend, Weesp etc.):
Morning delivery (09:00–17:00) by Bakaliko – €6 (free over €60) from Monday to Friday.
Evening delivery (17:00–22:00) by Leen Menken – €9.50 (free over €110) only on Tuesday and Friday.

 🟧  Zone B (Noord-Holland except Zone A, Utrecht, Zuid-Holland):
Morning delivery (09:00–17:00) by Leen Menken – €7.5 (free over €110) on Tuesday and Friday.
Evening delivery (17:00–22:00) by Leen Menken – €11 (free over €110) on Tuesday and Friday.

🟨  Zone C (Drenthe, Flevoland, Friesland, Gelderland, Groningen, Overijssel, Noord Brabant, Limburg):
Morning delivery (09:00–17:00) by Leen Menken – €12.75 (free over €150) on Tuesday and Friday.
Evening delivery (17:00–22:00) by Leen Menken – €12.75 (free over €150) on Tuesday and Friday.

Alternative: PostNL: Shipping cost 4.00€ (free from 40€) - Limitation: Your order cannot include refrigerated products.
*Minimum order value is €30

IMPORTANT NOTE:
Evening delivery comes at a higher cost due to the complexity of refrigerated logistics after standard business hours. Our current partner specializes in temperature-controlled deliveries and offers a high level of reliability — something that was not consistently achieved with our previous provider.
 This service involves dedicated cold-chain vehicles, specialized handling, and strict timing, all of which ensure your chilled products arrive in perfect condition. While it is more expensive, it reflects the actual cost of maintaining quality and dependability for evening time slots.

Shipping via PostNL (Dry Only Orders)

Affordable shipping for Netherlands, Belgium & Germany (via PostNL).

Netherlands (PostNL): €4.00 — Free from €40 
Belgium & Germany (PostNL): €7.00 — Free from €70 

Important: 
We only ship dry (non-refrigerated) products via this method. 
Delivery time: 3–5 working days. 
Minimum order: €30 
You'll receive a track & trace number once your order is shipped.

Dedicated Service

Your delivery agent

Follows your schedule

We deliver when it suits you!

Day of delivery

State your availability

Live map tracking

Follow your order

Frequent Notifications

Instant updates for your order

Cancel - Reschedule

For free if not available

Frequently Asked Questions

'Bakaliko delivery' is no longer available for my location. Why is that?

First of all please check if your city falls within the cities mentioned in the table above in this page or an area between them. If it does or is closeby please get in touch and we will update our system to include your location. With the new delivery system, which is based in grouping orders so as to keep the delivery costs as competitive as possible for our customers, we had to exclude certain remote regions in the Netherlands with a lower number of orders.

Yet these areas are covered by our 'Delivery by Leen Menken' option. This method covers all of the Netherlands and it supports both day and evening delivery. You can always choose PostNL shipping as well which is very affordable with the only limitation that you can not include refrigerated products in your order. We understand that this might be inconvenient for some of our customers so we would like to keep an open channel of communication. Please do not hesitate to contact us to explore alternative options.

My location is outside the delivery zones. Can I still order?

If you are located outside the delivery zones and you would still like to order with us you can choose 'PostNL Shipping' (but you can not include refrigerated/frozen products in your order). 

Why can I only select a few days per week for delivery?

There are multiple factors that affect the available days of delivery for your location such as the general demand in and around your area, the availability of our fleet, the particular delivery schedule of the week and other unique conditions. If the dates do not suit you or if you have a specific request please do not hesitate to get in touch with us. You can always choose as well 'PostNL Shipping' (but you can not include refrigerated/frozen products in your order) which is available throughout the week.

The available days for my location do not suit me. Any alternatives?

If the delivery dates available to your area do not suit you (for example only 1 day is available for your location and you won't be available at that day) or you have a specific request, do not hesitate to get in touch with us and we will try to find an alternative for your case. You can always choose as well 'PostNL Shipping' (but you can not include refrigerated/frozen products in your order) which is available throughout the week.

Can I get express, next-day delivery for my order?

lease contact us if you need even faster delivery or if it is urgent. We will be happy to help you.

Can I pick up my order in one of the Bakaliko physical stores?

Yes, you can! You’re welcome to pick up your order directly from one of our Bakaliko physical stores. We offer free pickup from our Amsterdam Centrum location or from our Zwanenburg store. Just choose your preferred pickup point in the cart.

Can I also choose the time of my delivery?

At the moment you can pick between Day Delivery (09:00 - 17:00) and Evening delivery (17:00 - 22:00).

We love to offer the best customer experience there is.

For Bakaliko, the hapiness of our customers is what motivate us to give the 100% of our abilities every day. Our goal is to excel and offer the highest level of service and satisfaction to the thousands of friends who choose to shop with us. We are not just a supermarket, not just a business. We love what we do.

The Bakaliko Team

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