First of all please check if your city falls within the cities mentioned in the table above in this page or an area between them. If it does or is closeby please get in touch and we will update our system to include your location. With the new delivery system, which is based in grouping orders so as to keep the delivery costs as competitive as possible for our customers, we had to exclude certain remote regions in the Netherlands with a lower number of orders. Yet these areas are covered by our 'Express Evening Delivery' option. This method covers all of the Netherlands except the Waddeneilanden and de Kaag.

If you are located outside the delivery zones and you would still like to order with us you can choose either 'Express Evening Delivery' (supports also refrigerated orders) or 'PostNL Shipping' (with the latter you can not include refrigerated/frozen products in your order). 

There are multiple factors that affect the available days of delivery for your location such as the general demand in and around your area, the availability of our fleet, the particular delivery schedule of the week and other unique conditions. If the dates do not suit you or if you have a specific request please do not hesitate to get in touch with us. Alternatively you can always choose our 'Express Evening Delivery' option which is available every working day and has a very small delivery time too.

If the delivery dates available to your area do not suit you (for example only 1 day is available for your location and you won't be available at that day) or you do not want to choose 'Express Evening Delivery' option or if you have a specific request, do not hesitate to get in touch with us and we will try to find an alternative for your case.

Due to the low demand in Zones C1/C2 we offer less frequent deliveries. On the positive outcomes of this, the order value minimums to get free delivery are also lower as well as the delivery cost in case you do not want to reach the free-from limit. 

You can always choose our 'Express Evening Delivery' option which is available every working day and has a very small delivery time too (2 days). Please contact us if you need even faster delivery or if it is urgent. We will be happy to help you.

It depends per store. In our Amsterdam store, unfortunately, due to limitations in space we do not offer order pick-ups. If order pick-up is available you will be able to see the relevant option in your cart before checkout.

At the moment it is not possible to choose the time of delivery while placing your order but if you choose 'Delivery by Bakaliko'  one(1) day before the chosen delivery date you will be notified to state your availability or unavailability for delivery in specific timeslots, this is some sense is like choosing your timeslot. This way you can control which hours are convenient for you.

This can be due to multiple reasons (new postal code, outdated postcode list, unsupported location). If your location is in the viscinity of a city mentioned in the table above and your postal code is not recognized then please get in touch with us via the contact form and we will remedy that immediately.