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bakaliko
HIGH SHOPPING SEASON

The holiday shopping period has already started and is getting busier and busier by the day! You can still choose the delivery date of your order and we will do our very best to be on time, but there is now a chance of delays. Therefore we advise you to order a bit earlier to account for any potential delays! Thank you.

SHIPPING & DELIVERY
Our services in numbers

100% commited in professional service and customer experience
NL + EU
Coverage
8k+
Deliveries made
650+
Reviews
2
Years of Journey
97%
Time Accuracy
5
Star review ratings

Check the progress of your order

You can view the preparation and delivery progress of your orders via your 'My Orders' page. You can also edit, cancel or reschedule your order delivery.

Delivery Options in the Netherlands

Delivery by Bakaliko
09:00 - 18:00
Available to big Dutch cities.
  • Available to  major Dutch cities*
  • Delivered in  1-5 working days*
  • 6,00€ delivery fee
  • Free from 50€ order per Zone*
  • To view the shipping zones read below



  • Delivering Mon - Fri (09:00-18:00)
  • Dry + Refrigerated Orders
  • Minimum order 25€



  • Live Tracking on a map
  • SMS Notification on delivery for free

  • Ability to choose date of delivery
  • Ability to state your time availability one day prior delivery 
  • Ability to deliver to neighbour
Evening Delivery
18:00 - 22:00
Available to all of the Netherlands
  • Available to all of the Netherlands (except de Waddeneilanden and de Kaag)
  • Delivered within 2 working days*
  • 6,00€ delivery fee
    Free delivery from 90€ order



  • Delivering Mon - Fri (18:00-22:00)
  • Dry + Refrigerated Orders
  • Minimum order 25€



  • Delivery by our logistics partner
  • Ability to choose date of delivery 
  • Time estimation provided
  • Thermal insulation packaging and food-grade dry-ice for optimal safety
  • Goods are delivered within 10 hours of packaging


Shipping Options for Europe

  • Available shipping to Belgium, Germany, Luxembourg, Austria, France, Denmark
  • Delivered within  3-5 working days*
  • EU Zone 1 : Belgium & Germany
  • EU Zone 1: Shipping cost 8,00€
  • EU Zone 2: Luxembourg, Austria, France, Denmark
  • EU Zone 2: Shipping cost 12,00€



  • We ship only orders with products that do not require refrigeration (dry) 
  • Minimum order 25€ 
  •  You receive a track and trace number

Delivery by Bakaliko

Cities & Zones Coverage 
in the Netherlands
Orders delivered 09:00-18:00 

Zone A1

Cities: Amsterdam, Hoofdorp, Haarlem, Beverwijk, Zaandam,  Nieuw-Vennep, Uithoorn and areas in-between. 

6,00€ - Free from 50€

Delivering every:
Monday, Tuesday, Wednesday, Friday

Zone A2

Cities: Purmerend, Volendam, Alkmaar, Hoorn, Schagen, Hoorn, Medemblik, Enkhuizen and areas in-between. 

6,00€ - Free from 50€

Delivering every:
Wednesday
...or in 2 days with 'Evening Delivery'

Zone B1

Cities: Utrecht, Almere, Hilversum, Bussum, Woerden, Zeist, Amersfoort, Hardewijk and areas in between.

6,00€ - Free from 60€ 

Delivering every:
Tuesday, Friday 

Zone B2

Cities: Leiden, Den Haag, Delft, Rotterdam, Gouda, Zoetermeer, Alphen aan den Rijn and areas in between.

6,00€ - Free from 60€ 

Delivering: every Thursday
...or in 2 days with 'Evening Delivery'

Dedicated Service

Your delivery agent

Follows your schedule

We delivery when it suits you!

Time of delivery

State your availability

Live map tracking

Follow your order

Free SMS Notifications

Instant updates for your order

Cancel - Reschedule

For free if not available

How to choose your delivery

Place

STEP

1


Add products and go to Cart page

Add your favorite Greek products to your cart that you want to be delivered to you. You can choose from more than 800 Greek products from our online supermarket.
Place

STEP

2


Select a delivery option and fill in your code

You can select any of the three delivery options if you are located in the Netherlands. If you are located in Europe you can only select EU Shipping. If you select 'Delivery by Bakaliko' you have to enter your Dutch postal code to check coverage. If you select 'Evening Delivery' all of NL is covered so just select your date!
Place

STEP

3


Select the date for your delivery and click Checkout to finish

If you choose 'Delivery by Bakaliko' or 'Evening Delivery' you can select the date of your delivery. Without selecting a delivery date it is not possible to proceed to checkout. Feel always free to contact us if the dates do not suit you!

How " Delivery by Bakaliko" works

01
Place an order
You place your order and you can choose the date of delivery. You receive an email confirming the date of delivery you have chosen. In your 'My Account' page you can view the progress of your order and if needed change your order or postpone your delivery it without any penalty.
02
One day before delivery
One day before your selected date of delivery, you will receive a confirmation via email that the delivery is taking place the next day. At this point you can use our unavailability feature to state (if necessary) which hours you won't be available the date of delivery (the next day).
03
At day of delivery
At the day of delivery you receive the expected time of delivery via email. When your dedicated driver is on the way you receive a second email and an SMS with live tracking information and a map where you can track your delivery live. At all times you will be shared the number of your delivery agent in case anything unexpected occurs.

A summary of our service

  • Deliveries take place during the workdays Monday to Friday (exceptionally on Saturday)
    from 09:00 - 18:00 (exceptions apply on busy days).
  •  Select your exact delivery date.
  •  Place multiple orders for different dates (in the future).
  • Our own fleet of refrigerated vans.
  •  Goods are cared for - from our warehouse directly to the refrigerated vehicle.
  •  We always control the temperatures from start to end.
  •  Your goods are guaranteed to arrive in the best conditions.
  •  Live Tracking map and SMS notifications with exact delivery time on the day of delivery.
  •  Personal communication in case of unavailability.
  •  Hygiene is what we stand for - we handle Food properly.
  •  Our warehouse has professional refrigeration & freezer rooms inspected monthly.
  •  We adhere to all the Corona prevention measures. 

Evening Delivery

Available to all of NL
Orders delivered 18:00-22:00 

Evening Delivery

6,00€ delivery fee 
Free delivery from 90€ order 

 All orders are shipped via our warehouse in Zwanenburg. The driving routes start at 18:00 and finish at 22:00 every working day. Some days due to heavy traffic there can be a slight delay. 

Delivery Speed

Delivered within 2 working days

We do not have cut off times like other eshops. So it does not matter what time you place your order.  With evening delivery you will receive your order 2 days after you place your order. Example: If you order on Monday (any time), the earliest you can choose for a delivery date is Wednesday.  

Coverage NL

Available to all of the Netherlands 
(except de Waddeneilanden and de Kaag)

Coverage all of NL. We will very soon provide home delivery to Belgium, Brussels. 

Orders that are not possible to be delivered (customer is not at home or cannot be delivered to neighbour) can only be re-sent with a second full charge (only frozen orders)

Safety of transport

You can order both dry products and refrigerated/frozen products with this delivery method. 

Day after tomorrow

Delivery daily to all NL

100% emission-free 

Electric cars delivery

Also refrigerated

goods can be delivered

Delivery Options in Europe

EU Zone 1
Belgium & Germany
  • We ship to Belgium & Germany via 'PostNL Abroad'
  • We prepare your orden within the day.
  • Select 'EU Shipping' in cart
  • Delivered in 3-4 working days 
  • Shipping cost 8,00€
  • We ship only orders with products that do not require refrigeration (dry)
  • Minimum order 25€ 
  • You receive a track and trace number

EU Zone 2
FR/LUX/AT/DK
  • We ship to France, Luxembourg, Austria and Denmark via 'PostNL Abroad'
  • We prepare your orden within the day. 

  • Select in cart 'EU Shipping'
  • Delivered in 4-5 working days
  • Shipping cost 12,00€
  • We ship only orders with products that do not require refrigeration (dry)
  • Minimum order 25€
  • You receive a track and trace number

Other E.U. Countries
  • We do not ship to other European countries officially but you can always request a custom quote via our 

  • contact page.
  • We prepare your orden within the day. 
  • We ship only orders with products that do not require refrigeration (dry)
  • Minimum order 25€ 
  • You receive a track and trace number

EUROPEAN COVERAGE
LOWEST SHIPPING FEES
PRIORITY SHIPMENT

Let's Ask Us Questions (FAQ)

'Bakaliko delivery' is no longer available for my location. Why is that?

First of all please check if your city falls within the cities mentioned in the table above in this page or an area between them. If it does or is closeby please get in touch and we will update our system to include your location. With the new delivery system, which is based in grouping orders so as to keep the delivery costs as competitive as possible for our customers, we had to exclude certain remote regions in the Netherlands with a lower number of orders. Yet these areas are covered by our 'Evening Delivery' option. This method covers all of the Netherlands except the Waddeneilanden and de Kaag.

If your location used to be covered by Bakaliko deliveries and is no longer covered, you will have to choose alternative shipping options such as our 'Evening Delivery' option or 'EU Shipping'. 

For 'EU Shipping' in particular there is a limitation. Your order must not contain refrigerated/frozen products and should also exceed the minimum order value. We understand that this might be inconvenient for some of our customers so we would like to keep an open channel of communication. Please do not hesitate to contact us to explore alternatives options.

My location is outside the delivery zones. Can I still order?

If you are located outside the delivery zones and you would still like to order with us you can choose either 'Evening Delivery' (supports also refrigerated orders) or 'Shipping EU' (with the latter you can not include refrigerated/frozen products in your order). 

Why can I only select a few days per week for 'Delivery by Bakaliko'?

There are multiple factors that affect the available days of delivery for your location such as the general demand in and around your area, the availability of our fleet, the particular delivery schedule of the week and other unique conditions. If the dates do not suit you or if you have a specific request please do not hesitate to get in touch with us. Alternatively you can always choose our 'Evening Delivery' option which is available every working day and has a very small delivery time too.

The available days for my location do not suit me. Any alternatives?

If the delivery dates available to your area do not suit you (for example only 1 day is available for your location and you won't be available at that day) or you do not want to choose 'Evening Delivery' option or if you have a specific request, do not hesitate to get in touch with us and we will try to find an alternative for your case.

I am located in Zone C1/C2. Can I get my order delivered faster with 'Delivery by Bakaliko'?

Due to the low demand in Zones C1/C2 we offer less frequent deliveries. On the positive outcomes of this, the order value minimums to get free delivery are also lower as well as the delivery cost in case you do not want to reach the free-from limit. 

Alternatively you can always choose our 'Evening Delivery' option which is available every working day and has a very small delivery time too. You can get in touch with us using the contact form in case you have a special request and need even quicker delivery on-demand.

Can I get express, next-day delivery for my order?

You can always choose our 'Evening Delivery' option which is available every working day and has a very small delivery time too (2 days). Please contact us if you need even faster delivery or if it is urgent. We will be happy to help you.

Can I pick up my order in one of the Bakaliko physical stores?

It depends per store. In our Amsterdam store, unfortunately, due to limitations in space we do not offer order pick-ups. If order pick-up is available you will be able to see the relevant option in your cart before checkout.

Can I also choose the time of my delivery?

At the moment it is not possible to choose the time of delivery while placing your order but if you choose 'Delivery by Bakaliko'  one(1) day before the chosen delivery date you will be notified to state your availability or unavailability for delivery in specific timeslots, this is some sense is like choosing your timeslot. This way you can control which hours are convenient for you.

If you choose 'Evening Delivery' you will receive a time estimation during the day of delivery but you cannot choose a time upfront.

My Dutch postal code is not recognized for 'Delivery by Bakaliko'

This can be due to multiple reasons (new postal code, outdated postcode list, unsupported location). If your location is in the viscinity of a city mentioned in the table above and your postal code is not recognized then please get in touch with us via the contact form and we will remedy that immediately.

We love to offer the best customer experience there is.

For Bakaliko, the hapiness of our customers is what motivate us to give the 100% of our abilities every day. Our goal is to excel and offer the highest level of service and satisfaction to the thousands of friends who choose to shop with us. We are not just a supermarket, not just a business. We love what we do.

The Bakaliko Team

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